Last updated: 14 February 2026. These terms govern your relationship with Bayleaf Domestic Care Sdn Bhd (the "Company", "we", "us") for all cleaning services delivered in Malaysia.
1. Who we are
The Company is incorporated in Malaysia under Co. No. 202301034567 (1517823-K). Our registered address is Suite 12-03A, Level 12, Wisma Sime Darby, 14 Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia. We are licensed under the Local Government Act 1976 by Dewan Bandaraya Kuala Lumpur and hold a current SSM business name registration.
2. How a service agreement is formed
A service agreement between you and Bayleaf is formed when:
- You request a quote, either through the website, by phone, by email or in person at our office.
- We issue a written proposal (the "Proposal") detailing the scope, schedule and price.
- You confirm acceptance in writing (a reply email saying "we accept" is sufficient).
- You have paid the booking deposit, where one is required.
No verbal arrangement constitutes a contract on its own.
3. Scope of work
We will perform the cleaning services described in the Proposal using suitably trained Bayleaf personnel and our own equipment. The scope can be amended in writing at any time. Material amendments (changes that affect price or visit duration) require a new Proposal and confirmation.
4. Pricing and payment
- Prices are quoted in Malaysian Ringgit and are inclusive of Service Tax where applicable.
- For one-off services, payment is due within 7 calendar days of the invoice date.
- For recurring service agreements, invoices are issued monthly in arrears with the same 7-day payment term.
- Accepted payment methods: bank transfer (DuitNow, FPX), credit card via Stripe, or corporate cheque.
- Late payment beyond 14 days attracts a finance charge of 1.5 percent per month on the outstanding balance, compounded monthly.
5. Cancellation and rescheduling
- You may reschedule any visit free of charge with at least 24 hours' notice.
- Reschedules requested between 12 and 24 hours of the visit attract a 25 percent fee against that visit.
- Reschedules requested less than 12 hours before, and missed visits where access could not be obtained, are charged in full.
- To end a recurring service agreement, either party may give 30 calendar days' written notice.
6. Access and key custody
If we hold a copy of your key or an access card, it is stored in a two-signature lockbox at our office. Access requires both the supervisor on duty and a second authorised member of staff. We carry RM 250,000 fidelity bond cover for loss inside customer premises.
7. Damage and liability
We carry public liability insurance of RM 2,000,000 per claim. If a Bayleaf crew member damages your property in the course of a visit, the procedure is:
- The supervisor notifies you within the same working day, in writing.
- Photographic evidence is shared with both parties.
- For damage under RM 1,000, the Company pays directly without involving the insurer.
- For damage above that threshold, our insurer assesses the claim. Most assessments complete within 30 days.
We are not liable for damage that pre-dates the visit, for fair wear and tear, or for accidental damage caused by you or third parties while the visit is in progress.
8. The cleaners themselves
All Bayleaf personnel are directly employed by us. We do not use subcontractors. Each crew member holds a current police clearance certificate (PDRM), is registered with EPF and SOCSO, and has completed our 40-hour internal training programme.
9. Your obligations
- Provide safe access to the premises for the scheduled visit.
- Provide working electrical and water connections.
- Secure or remove valuables, jewellery and confidential documents before the visit.
- Flag any allergies, special instructions or hazards in writing before the first visit.
- Treat the cleaning crew with courtesy. We reserve the right to terminate any service agreement immediately, without refund of the current visit fee, in the event of harassment.
10. Confidentiality
Bayleaf staff are bound by a confidentiality clause covering everything observed inside customer premises. This obligation survives the end of employment. We will not photograph the interior of your home except where you authorise it for our own records (e.g. before/after of a post-renovation visit).
11. Dispute resolution
If you are dissatisfied with a service, please email [email protected] within 48 hours of the visit. A supervisor will respond within 24 hours and, where appropriate, arrange a no-charge revisit. Unresolved disputes are subject to mediation under the Asian International Arbitration Centre (AIAC) consumer mediation programme before any court proceedings.
12. Governing law
These terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have exclusive jurisdiction.
13. Changes
We may update these terms from time to time. The version posted on the website at the date of your service agreement is the version that applies to that agreement, unless we agree a later version with you in writing.